Privacy Policy
This privacy policy sets out how we use and protect the personal information you supply when you use our website - and when making a booking or general enquiry.
We always take your privacy and security matters seriously. Our website uses industry standard SSL encryption throughout. All areas of our business comply with UK Data Protection Act 1998 and EU GDPR 2018 legislation. We do not participate in the disclosure or resale of customer data.
No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you in a safe and efficient manner. We are committed to ensuring that your privacy is protected. Any information you provide while using this website will only be used in accordance with this privacy policy. We may review and change this policy in the future and will update this page accordingly. This policy is effective from 25 May 2018.
The information we collect when you make a booking or general enquiry
We collect some or all of the following information:
• Your name
• Email address
• Telephone number (optional)
• Other relevant information in response to your requests and processing your booking or
general enquiry.
How we use this information
This information is used to understand your needs and requirements to provide you with the best possible service and holiday experience with specific reasons:
Booking and administrative record keeping.
Marketing promotion - from time to time we send promotional emails or other information we think you will find of interest. You always have the option to unsubscribe from further correspondence.
Market research - we may use your information to contact you for feedback about your holiday
experience. We will only contact you by email and you will always have the option to unsubscribe from further correspondence.
Security of your information
We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018.
Keeping control of your personal information
We will never pass on your personal information to third parties unless we have your permission, or are required by law to do so.
Third party booking websites
As an option, we use Airbnb in connection with bookings. This means your personal information will be held on record with them. We have a written agreement with Airbnb about how it protects your personal information. They have their own Privacy Policy on their website that can be viewed there.
Website cookies
Like a lot of other websites, our website uses small tracking cookies and other services to
enhance your browsing experience - and to help you use our website. You can learn more about tracking cookies here. You are free to opt-in or opt-out of non-essential tracking; however, you may encounter a downgrade in website functionality if you choose to opt out. Cookies do not give us access to your electronic device or any other information about you.
Links to external websites
Our website has links to other websites which we think may be of interest to you and our other website visitors. However, we cannot be held responsible for the content of those sites or information you may provide whilst visiting these sites.
Access to your personal information
Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please write to us at this address:
Rural & Riverside Retreats, Vineyard Cottage, Castle Pill Road, Steynton, Milford Haven, Pembrokeshire, SA73 1HE.
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Cancellation Policy
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Our cancellation policy during the covid 19 outbreak is as follows;
We offer full refunds in the event of a lockdown (minus an administration fee of £20).
We will also accept deferred dates of travel subject to availability - please note additional costs may apply dependent on the applicable rates at the time of the deferred dates - but there is no admin fee applied to deferrals.
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